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The Full-Stack Marketer

The uncomfortable truth about Google Ads reps


Hey Reader,

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Google Ads Account Audit

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Why “Google Reps” Aren’t Built for Small Business Growth

This post from Collin stopped me mid-scroll this week.

Not because it was dramatic, but because it reflected something I’ve been quietly operationalizing for years. I actually have a keyboard shortcut on my computer.

When I type “googlerep”, this message appears:

Hello,
Thank you for reaching out and for offering support on our Google Ads account. At this time, we have a structured internal strategy for managing budgets and optimizing performance, aligned closely with our clients’ specific business goals.
As such, we won’t be needing additional guidance or calls. Please kindly remove me from your contact list for these quarterly outreach calls. If any specific needs arise, I’ll be sure to reach out directly.
Thanks again for your understanding.

That shortcut exists for one reason:

Protecting focus.

I’ve been running Google Ads since it was called AdWords for over 14 years. In the last 8–9 years, something changed. Not subtly. Systemically.

Most “Google reps” today aren’t Google employees

They’re third-party contractors measured on spend velocity, not business outcomes.

Their incentives are misaligned with small businesses.

Here’s what that looks like in practice:

  • Push budgets higher before fundamentals are stable
  • Recommend broad automation without context
  • Optimize toward platform efficiency, not profit efficiency

To be clear—this isn’t malice. It’s structure.

Small businesses don’t need more spend pressure

They need:

  • Clear constraints
  • Predictable systems
  • Optimization that respects real cash flow

That’s why I consistently advise clients not to take these calls.

Not because Google Ads is broken. But because outsourced optimization without business context is.

Real performance comes from teams who understand:

  • The industry
  • The margins
  • The sales cycle
  • The actual definition of “success”
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That doesn’t come from a quarterly script. Optimization isn’t about spending more. It’s about making better decisions with what you already have.


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The Full-Stack Marketer

Tested strategies that work for in-house marketers and small marketing teams — so you don’t waste time, including Google Ads, social media, automation, and text marketing.

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