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The Most Expensive Leak in Your Marketing Funnel 📞
Let me tell you about one of the most common (and expensive) problems I see in service-based businesses.
Paid ads are running.
Leads are coming in.
The phone is ringing.
And when someone finally answers… it’s:
“Hello?”
Or worse, no answer at all.
This isn’t a knock on small teams.
Most businesses aren’t intentionally dropping leads.
They’re busy.
They’re juggling everything.
They assume they’ll “call them back later.”
But here’s the uncomfortable truth:
Every ring is a paid opportunity.
The hidden cost most people don’t calculate
For most service businesses, an inbound phone call costs $30–$75 once you factor in ad spend, tools, and time.
That means:
- A missed call isn’t just a missed conversation
- It’s a paid lead that evaporated
This is the mindset shift most businesses never make:
Answering the phone is part of your marketing spend.
Not customer service.
Not admin.
Marketing.
| What usually happens when a lead calls your business? |
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Why this moment matters more than your ads
Think about how a customer feels when they hear:
- A casual, unbranded greeting
- No greeting at all
- Voicemail during business hours
- A full voicemail inbox
That single moment determines trust faster than:
- Your targeting
- Your landing page
- Your offer
- Your ad creative
In many cases, it matters more than 90% of your ad spend ever will.
The funnel misalignment nobody talks about
Most businesses obsess over:
- Ads
- Targeting
- Landing pages
- Tracking
- Attribution
But completely ignore the moment a human enters the funnel.
That’s where thousands leak out — quietly.
You can engineer the perfect system to make the phone ring…
…and still lose because no one picked it up correctly.
Foundational fixes (no overwhelm)
You don’t need a complex system to improve this.
Start here:
- Use a consistent, professional greeting
- Set clear expectations for business hours
- Make sure someone (or something) answers the phone
- Keep your voicemail from filling up
That alone can increase conversions before touching your ad budget.
💡 Liking this? The Free issue scratches the surface — the Pro one shows you exactly how to do it.
🧠 Frameworks, client-tested playbooks, and behind-the-scenes results drop every Thursday.
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The takeaway
Here’s my opinionated stance:
If you’re spending money to make the phone ring, you should treat every ring like revenue, because it is.
One question for you
Have you ever called a business, didn’t get an answer… and immediately called the next one?
Hit reply and tell me, I read every response.
And if you want the exact scripts, processes, and templates to fix this immediately,
I break it all down inside PRO.